Create and use quick replies

Reuse reviewed text in the WhatsApp composer without confusing it with approved templates.

Prerequisites

Use quick-reply management permission to create replies, and conversation write permission to send. Quick replies are free-form text and do not replace approved templates outside the messaging window.

Create and use

  1. Open Automation → Quick Replies.
  2. Add a recognizable title, shortcut, and content using the fields shown. Keep replies specific and current.
  3. Save and open a WhatsApp customer conversation under human handling.
  4. Type / and select the saved reply, or use the quick-reply picker.
  5. Review the resulting text and any customer, company, agent, or time substitutions. Edit before sending when needed.
  6. Send only when the messaging window allows free-form messages.

Expected result and troubleshooting

The selected text is inserted for review. If a shortcut is missing, check the saved reply and search text. If sending is blocked by the window, use an approved Meta template; renaming a quick reply does not make it approved. Review shared replies when policies change.

Create and manage WhatsApp templates in AI Node

Compose, submit, sync, edit, and inspect Meta templates directly in your workspace.

Understanding the 24-hour window

Know when free-form WhatsApp messages are allowed and when to use an approved template.