Daily operations
Inboxes, customers, analytics, and insights.
Daily inbox operations
Find conversations, inspect customer context, and handle work in the correct channel.
Find customers and conversation context
Search customer records and use the profile available in each channel.
Dashboard, analytics, and BI insights
Read business metrics, ask BI questions, and check reporting context.
Email drafts, scheduling, and inbox organization
Compose, reply, forward, review AI drafts, and manage scheduled sends.