Practical guides
Complete common business tasks step by step.
Understanding the 24-hour window
Know when free-form WhatsApp messages are allowed and when to use an approved template.
Craft the best knowledge-base file
Write clear, current business knowledge with an English and Arabic starting structure.
Test your AI before going live
Check accuracy, unknown answers, languages, handoff, and real tool results.
Connect your calendar and enable booking
Verify availability, confirmed bookings, rescheduling, cancellation, and time zones.
Import your first catalog and keep it synchronized
Run a small import, verify ownership, and test one ongoing source update.
Automate an order or booking confirmation
Connect a source event to an approved WhatsApp template and inspect the resulting run.
Move a conversation from AI to a teammate
Use channel-specific takeover or handover controls before replying manually.
Install and publish the website widget
Deploy the generated embed code and verify a visitor conversation on your real domain.
Diagnose missing messages and disconnected channels
Trace account selection, provider connection, inbox state, and delivery errors.
Monitor usage and control costs
Use the business usage and billing views to review allowances, add-ons, and activity.